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More troubleshooting steps

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docs/games/iidx31/troubleshooting.md
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# beatmania IIDX 31 EPOLIS # beatmania IIDX 31 EPOLIS
<img src="/img/iidx30-31/epolis.png"> <img src="/img/iidx30-31/epolis.png">
!!! info "Last updated: June 5th, 2024" !!! info "Last updated: July 9th, 2024"
!!! danger "Please make sure you downloaded your data from an appropriate source.<br>This guide is unable to troubleshoot any problems related to bad or poorly managed data." !!! danger "Please make sure you downloaded your data from an appropriate source.<br>This guide is unable to troubleshoot any problems related to bad or poorly managed data."
--- ---
### I'm having performance issues! ### My game crashes on launch!
!!! tip ""
Could be due to **many** things. The most common of which is you need to patch the DLL for your game with `Force Audio Output Mode` set to `WASAPI` or `ASIO`.
Also see the audio section in the [setup guide](setup.md).
---
### My game is running too slow/fast / Game gets stuck / Monitor error at boot / Error 5-1503-0043
!!! tip ""
Potential causes:
1. The game could be running over/under its required refresh rate (60 for LDJ, 120 for TDJ)
To solve this, make sure v-sync isn't disabled in your graphics card's settings.
For NVIDIA users, enable `NVIDIA profile optimization (-nvprofile)` in the `Options` tab.
2. It could be that your computer's performance isn't good enough to keep a steady framerate.
---
### I'm having performance issues / my FPS fluctates!
!!! tip "" !!! tip ""
If you're having performance issues of some kind, spice2x's [PC optimization](https://github.com/spice2x/spice2x.github.io/wiki/PC-optimization) guide is worth looking at. If you're having performance issues of some kind, spice2x's [PC optimization](https://github.com/spice2x/spice2x.github.io/wiki/PC-optimization) guide is worth looking at.
If none of that works, your PC probably isn't good enough to run the game, sorry.
--- ---
### My game is running slow/fast, After finishing a song the game gets stuck loading! ### Unable to login / Eamuse error / Network error
!!! tip "" !!! tip ""
The most common reason for this is the game is running over its required refresh rate. Get the proper Asphyxia plugin from our [Discord server](https://discord.gg/cZRUmEPK78) in the #iidx channel > Resources post.
To solve this, make sure v-sync isn't disabled in your graphics card's settings. Make sure you didn't enable `-smartea` in spicecfg's options.
For NVIDIA users, enable `NVIDIA profile optimization (-nvprofile)` in the `Options` tab.
--- ---
### How do I set my offset? ### How do I set my offset?
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If you're getting too many `Fast`, increase your offset `(+)`. If you're getting too many `Fast`, increase your offset `(+)`.
If you're getting too many `Slow`, decrease your offset `(-)`. If you're getting too many `Slow`, decrease your offset `(-)`.
--- ---
### My inputs aren't working / I can't get past error messages! ### My inputs aren't working / I can't get past error messages!
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IIDX uses [WASAPI exclusive mode](https://docs.microsoft.com/en-us/windows/win32/coreaudio/exclusive-mode-streams) for audio to get better audio latency. IIDX uses [WASAPI exclusive mode](https://docs.microsoft.com/en-us/windows/win32/coreaudio/exclusive-mode-streams) for audio to get better audio latency.
Unlike former versions of the games which used [DirectSound](https://en.wikipedia.org/wiki/DirectSound). Unlike former versions of the games which used [DirectSound](https://en.wikipedia.org/wiki/DirectSound).
You can use the `Shared Mode WASAPI` patch to deal with some hardware issues, it can also be used to hear audio outside the game at the cost of audio latency. You can use the `Shared Mode WASAPI` patch to hear other apps while the game is running, at the cost of some audio latency.
--- ---
### I'm not getting any audio, or my audio is completely wrecked and I'm using an External Dac! ### I'm not getting any audio, or my audio is completely wrecked and I'm using an External Dac!