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More troubleshooting steps

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docs/games/iidx31/troubleshooting.md
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# beatmania IIDX 31 EPOLIS
<img src="/img/iidx30-31/epolis.png">
!!! info "Last updated: June 5th, 2024"
!!! info "Last updated: July 9th, 2024"
!!! danger "Please make sure you downloaded your data from an appropriate source.<br>This guide is unable to troubleshoot any problems related to bad or poorly managed data."
---
### I'm having performance issues!
### My game crashes on launch!
!!! tip ""
Could be due to **many** things. The most common of which is you need to patch the DLL for your game with `Force Audio Output Mode` set to `WASAPI` or `ASIO`.
Also see the audio section in the [setup guide](setup.md).
---
### My game is running too slow/fast / Game gets stuck / Monitor error at boot / Error 5-1503-0043
!!! tip ""
Potential causes:
1. The game could be running over/under its required refresh rate (60 for LDJ, 120 for TDJ)
To solve this, make sure v-sync isn't disabled in your graphics card's settings.
For NVIDIA users, enable `NVIDIA profile optimization (-nvprofile)` in the `Options` tab.
2. It could be that your computer's performance isn't good enough to keep a steady framerate.
---
### I'm having performance issues / my FPS fluctates!
!!! tip ""
If you're having performance issues of some kind, spice2x's [PC optimization](https://github.com/spice2x/spice2x.github.io/wiki/PC-optimization) guide is worth looking at.
If none of that works, your PC probably isn't good enough to run the game, sorry.
---
### My game is running slow/fast, After finishing a song the game gets stuck loading!
### Unable to login / Eamuse error / Network error
!!! tip ""
The most common reason for this is the game is running over its required refresh rate.
To solve this, make sure v-sync isn't disabled in your graphics card's settings.
For NVIDIA users, enable `NVIDIA profile optimization (-nvprofile)` in the `Options` tab.
Get the proper Asphyxia plugin from our [Discord server](https://discord.gg/cZRUmEPK78) in the #iidx channel > Resources post.
Make sure you didn't enable `-smartea` in spicecfg's options.
---
### How do I set my offset?
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If you're getting too many `Fast`, increase your offset `(+)`.
If you're getting too many `Slow`, decrease your offset `(-)`.
---
### My inputs aren't working / I can't get past error messages!
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IIDX uses [WASAPI exclusive mode](https://docs.microsoft.com/en-us/windows/win32/coreaudio/exclusive-mode-streams) for audio to get better audio latency.
Unlike former versions of the games which used [DirectSound](https://en.wikipedia.org/wiki/DirectSound).
You can use the `Shared Mode WASAPI` patch to deal with some hardware issues, it can also be used to hear audio outside the game at the cost of audio latency.
You can use the `Shared Mode WASAPI` patch to hear other apps while the game is running, at the cost of some audio latency.
---
### I'm not getting any audio, or my audio is completely wrecked and I'm using an External Dac!