mirror of
https://github.com/squidfunk/mkdocs-material.git
synced 2024-12-23 21:04:56 +01:00
68 lines
2.8 KiB
Markdown
68 lines
2.8 KiB
Markdown
|
# Support
|
||
|
|
|
||
|
|
At the heart of Material for MkDocs is an open and supportive community dedicated
|
||
|
|
to freely sharing knowledge and insights. We strive to offer support to this
|
||
|
|
community, balancing our development efforts with the need to address community
|
||
|
|
questions effectively.
|
||
|
|
|
||
|
|
In order to streamline communication and direct you to the most appropriate
|
||
|
|
support channel, we've outlined our support structure below.
|
||
|
|
|
||
|
|
## Sponsoring support
|
||
|
|
|
||
|
|
If you have questions about Insiders or are considering becoming a sponsor,
|
||
|
|
@katharinalisalin is here to help. She handles all non-technical
|
||
|
|
sponsorship-related inquiries and is happy to provide the guidance you need.
|
||
|
|
Feel free to contact her at sponsors@squidfunk.com.
|
||
|
|
|
||
|
|
## Technical support
|
||
|
|
|
||
|
|
We are committed to providing technical support, ensuring all interactions
|
||
|
|
remain transparent and accessible. Our primary channels for technical inquiries,
|
||
|
|
therefore, are [our discussion board] and [our issue tracker] which are open to
|
||
|
|
the entire community.
|
||
|
|
|
||
|
|
[our discussion board]: #discussion-board
|
||
|
|
[our issue tracker]: #issue-tracker
|
||
|
|
|
||
|
|
|
||
|
|
### Discussion board
|
||
|
|
|
||
|
|
Our [discussion board] serves as the primary point of contact for technical
|
||
|
|
discussions, supported by both our community and our [Community Experts]. We
|
||
|
|
encourage searching the board for existing answers before posting new questions.
|
||
|
|
|
||
|
|
Direct support, particularly for core feature-related queries, is actively
|
||
|
|
provided here, whereas customization tips are often sourced from and shared by
|
||
|
|
our amazing community.
|
||
|
|
|
||
|
|
[Community Experts]: insiders/community-experts-program/index.md
|
||
|
|
[discussion board]: https://github.com/squidfunk/mkdocs-material/discussions
|
||
|
|
|
||
|
|
### Issue Tracker
|
||
|
|
|
||
|
|
For [reporting bugs] or submitting [change requests], our [issue tracker] offers
|
||
|
|
a transparent platform for community contributions. We encourage reporting bugs
|
||
|
|
found in the Insiders edition and in the community edition with the help of [our
|
||
|
|
contributing guides] through the public [issue tracker], mindful of not
|
||
|
|
disclosing the private Insiders' source code in line with our [fair use
|
||
|
|
policy].
|
||
|
|
|
||
|
|
This transparent approach ensures that solutions can benefit the entire
|
||
|
|
community and feature requests can get upvoted by the community which will
|
||
|
|
affect the speed of its development.
|
||
|
|
|
||
|
|
[reporting bugs]: contributing/reporting-a-bug.md
|
||
|
|
[change requests]: contributing/requesting-a-change.md
|
||
|
|
[our contributing guides]: ./contributing/index.md
|
||
|
|
[issue tracker]: https://github.com/squidfunk/mkdocs-material/issues
|
||
|
|
[public issue tracker]: https://github.com/squidfunk/mkdocs-material/issues
|
||
|
|
[fair use policy]: ./insiders/license.md/#fair-use-policy
|
||
|
|
|
||
|
|
### Prioritized support
|
||
|
|
|
||
|
|
Organizational sponsors at "The Organization" tier or higher are entitled to
|
||
|
|
prioritized bug support. While we cannot guarantee immediate resolution, as
|
||
|
|
some problems are harder to fix than others, it ensures that your issues are
|
||
|
|
addressed with urgency.
|