mirror of
https://github.com/upscayl/upscayl.git
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40 lines
2.6 KiB
Markdown
40 lines
2.6 KiB
Markdown
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If you run into problems with Upscayl, here are a few ways to fix it.
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> [!IMPORTANT]
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> You'll need a Vulkan compatible GPU to upscale images. Many CPU and iGPUs do not work but no harm in trying.
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> Make sure to read [the FAQ](https://github.com/upscayl/upscayl#-faq) first to avoid getting rickrolled.
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## General Fixes
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- Uninstall and Reinstall the app.
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- Restart your computer.
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- Try setting your [GPU ID](https://github.com/upscayl/upscayl/wiki/Guide#gpu-id) to your discrete GPU.
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## Linux Users
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- Reinstall graphics drivers BUT Before doing that, run [VulkanCapsViewer](https://github.com/SaschaWillems/VulkanCapsViewer). If it reports Vulkan support, you might not need to do this.
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## Mac Users
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- Make sure you're using the latest MacOS update.
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### If the app doesn't work, try deleting all its files and folders:
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<img src="https://github.com/upscayl/upscayl/assets/25067102/22dab1e0-001f-4212-bb77-904fe36c9916" width="500px" />
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1. Open Finder → Click **Go** in the menu bar → Select **Go to Folder** from the drop-down menu → In the window that appears, type **~/Library/** and press Enter.
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2. Here, in the Library folder, find and remove all files which contain 'Upscayl'.
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Here's a list of files and folders you can safely delete:
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**NOTE: PLEASE DO NOT DELETE THE FOLDERS THAT DO NOT HAVE UPSCAYL IN THEIR NAME**
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- **~/Library/Application Support/Upscayl**
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- **~/Library/Saved Application State/org.upscayl.Upscayl.savedState/**
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- **~/Library/Group Containers/W2T4W74X87.org.upscayl.Upscayl**
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- **~/Library/Containers/Upscayl** (and other folders named Upscayl)
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- **~/Library/Preferences/org.upscayl.Upscayl.plist/**
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- **~/Library/Preferences/org.upscayl.Upscayl.helper.plist/**
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## Windows Users
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- [Set the app to performance mode](https://youtube.com/watch?v=sxvs6qYHJmc) and make sure you have the right redistributables.
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- Try [DirectX repair](http://blog.csdn.net/vbcom/article/details/6962388).
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- [Disable switchable graphics](https://nvidia.custhelp.com/app/answers/detail/a_id/5182/~/unable-to-launch-vulkan-apps%2Fgame-on-notebooks-with-amd-radeon-igpus) if you can. (thanks @[JZeravik](https://github.com/JZeravik)!)
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- [Enable hardware-accelerated GPU scheduling](https://www.howtogeek.com/756935/how-to-enable-hardware-accelerated-gpu-scheduling-in-windows-11) if you can.
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- Reinstall graphics drivers BUT Before doing that, run [VulkanCapsViewer](https://github.com/SaschaWillems/VulkanCapsViewer). If it reports Vulkan support, you might not need to do this.
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# If all of the above fail, [Please click here to know how you can ask for help](https://github.com/upscayl/upscayl/wiki/%F0%9F%99%8B-How-to-ask-for-help%3F).
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