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Compatibility List Guide Home Misc Model Conversion Guide Troubleshooting 🙋 How to ask for help?
8 🙋 How to ask for help?
NayamAmarshe edited this page 2024-04-24 16:20:58 +05:30
Table of Contents

How to Ask for Help on Upscayl's GitHub

Warning

Please do not Email or Telegram us for any bugs or issues that you encounter. You will not receive any replies. We only use GitHub issues for issue tracking.

Note

If you downloaded Upscayl from the Mac App Store, please go to Upscayl Settings and click 'EMAIL DEVELOPER'

GitHub is a powerful platform that fosters collaboration and open-source development. If you're new to GitHub and need assistance with Upscayl, follow these steps to effectively ask for help:

0. Troubleshoot Upscayl using the Wiki

If the troubleshooting guide does not work, please read step 1.

1. Search for Similar Issues

  • Before creating a new issue ticket, search the Upscayl issue tracker page to check if someone else has encountered a similar problem. Search the closed as well as the open issues for your problem.
  • Also check the discussions tab for any pre-existing discussions. This helps to avoid duplicate issues and ensures that you're not asking a question that has already been answered.

If you're unable to find your issue, please read step 2.

2. Create a new Issue Ticket

  • To create a new issue, go to the Issues tab and click 'New Issue'.
  • Make sure to provide detailed context about the problem you're facing.
  • Include relevant information such as the logs, version of the software, the steps to reproduce the issue, and any error messages you've encountered. This will help others understand your problem better and provide more accurate assistance.

Note

If you don't know how to copy/see the logs, follow this link.

Important

Clearly articulate your issue or question in a concise manner. The title should clearly mention the problem. Avoid ambiguous language and provide specific details about what you're trying to achieve. This will make it easier for others to understand your problem and offer a targeted solution. Our default issue template provides a suggested, organized way to do this.