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Updated Troubleshooting (markdown)

NayamAmarshe 2024-01-28 17:43:19 +05:30
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Troubleshooting.md

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If you run into problems with Upscayl, here are a few ways to fix it. pls Help us extend this list by submitting suggestions in the [Issues tab](https://github.com/upscayl/upscayl/issues)🙏🏻
# General Fixes
- Uninstall and Reinstall the app.
- Restart your computer.
- Try setting your [GPU ID](https://github.com/upscayl/upscayl/wiki/Guide#gpu-id) to your discrete GPU.
## Mac Users
- Make sure you're using the latest MacOS update.
- If the app doesn't work, try deleting all its files and folders:
1. Open Finder → click Go in the menu bar → select Go to Folder from the drop-down menu → in the window that appears, type ~/Library/ and press Enter.
![image](https://github.com/upscayl/upscayl/assets/25067102/22dab1e0-001f-4212-bb77-904fe36c9916)
2. Here, in the Library folder, find and remove all files which contain 'Upscayl'.
Here's a list of files and folders you can safely delete:
**NOTE: PLEASE DO NOT DELETE THE FOLDERS THAT DO NOT HAVE UPSCAYL IN THEIR NAME**
- **~/Library/Application Support/Upscayl**
- **~/Library/Saved Application State/org.upscayl.Upscayl.savedState/**
- **~/Library/Group Containers/W2T4W74X87.org.upscayl.Upscayl**
- **~/Library/Containers/Upscayl** (and other folders named Upscayl)
- **~/Library/Preferences/org.upscayl.Upscayl.plist/**
- **~/Library/Preferences/org.upscayl.Upscayl.helper.plist/**
## Windows Users
- [Set the app on performance mode](https://youtube.com/watch?v=sxvs6qYHJmc) and make sure you have the right redistributables.
- Try [DirectX repair](http://blog.csdn.net/vbcom/article/details/6962388).