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68 lines
2.8 KiB
Markdown
68 lines
2.8 KiB
Markdown
# Support
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At the heart of Material for MkDocs is an open and supportive community dedicated
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to freely sharing knowledge and insights. We strive to offer support to this
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community, balancing our development efforts with the need to address community
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questions effectively.
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In order to streamline communication and direct you to the most appropriate
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support channel, we've outlined our support structure below.
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## Sponsoring support
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If you have questions about Insiders or are considering becoming a sponsor,
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@katharinalisalin is here to help. She handles all non-technical
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sponsorship-related inquiries and is happy to provide the guidance you need.
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Feel free to contact her at sponsors@squidfunk.com.
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## Technical support
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We are committed to providing technical support, ensuring all interactions
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remain transparent and accessible. Our primary channels for technical inquiries,
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therefore, are [our discussion board] and [our issue tracker] which are open to
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the entire community.
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[our discussion board]: #discussion-board
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[our issue tracker]: #issue-tracker
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### Discussion board
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Our [discussion board] serves as the primary point of contact for technical
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discussions, supported by both our community and our [Community Experts]. We
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encourage searching the board for existing answers before posting new questions.
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Direct support, particularly for core feature-related queries, is actively
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provided here, whereas customization tips are often sourced from and shared by
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our amazing community.
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[Community Experts]: insiders/community-experts-program/index.md
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[discussion board]: https://github.com/squidfunk/mkdocs-material/discussions
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### Issue Tracker
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For [reporting bugs] or submitting [change requests], our [issue tracker] offers
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a transparent platform for community contributions. We encourage reporting bugs
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found in the Insiders edition and in the community edition with the help of [our
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contributing guides] through the public [issue tracker], mindful of not
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disclosing the private Insiders' source code in line with our [fair use
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policy].
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This transparent approach ensures that solutions can benefit the entire
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community and feature requests can get upvoted by the community which will
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affect the speed of its development.
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[reporting bugs]: contributing/reporting-a-bug.md
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[change requests]: contributing/requesting-a-change.md
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[our contributing guides]: ./contributing/index.md
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[issue tracker]: https://github.com/squidfunk/mkdocs-material/issues
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[public issue tracker]: https://github.com/squidfunk/mkdocs-material/issues
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[fair use policy]: ./insiders/license.md/#fair-use-policy
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### Prioritized support
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Organizational sponsors at "The Organization" tier or higher are entitled to
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prioritized bug support. While we cannot guarantee immediate resolution, as
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some problems are harder to fix than others, it ensures that your issues are
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addressed with urgency.
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